About Our School

Technology Support Specialist

Job Description

Albertus Magnus High School is looking for a Technology Support Specialist. Qualified candidates should have a minimum of 3 years of IT and Media support experience and must be able to learn and adapt to technology as the landscape evolves.
Job Responsibilities include but are not limited to:
IT Support for students and faculty
  • Supporting staff and students
  • Triaging support tickets
  • Desktop support (laptops). This is primarily software.
  • Identifying laptop issues that are hardware based. Creating tickets with vendor for repair.
  • Managing depot shipment and receipt for hardware issues
  • Setting up new user accounts and resolving issues with existing accounts
  • Assisting parents or alumni with account or password issues
  • Printer and print access support
  • Classroom projector support
  • Supporting and maintaining stand-alone monitors around the building
  • Resolving connectivity issues
  • Tracking loaner equipment
Experience with the following is preferred:
  • Fluency with Microsoft 365 and experience with Microsoft 365 support
  • Experience working with a ticketing/case management system
  • Experience with Windows 10 and Windows 11 support
  • Experience troubleshooting problems with network connectivity, Windows updates, user account management, printers, access and permissions to applications, Microsoft Exchange and Outlook, Microsoft 365 Admin Center
  • A/V equipment
  • Library/media equipment
  • Database
  • Supporting Microsoft OneNote, Teams
  • Blackbaud ON
  • Blackbaud RE
  • Strong communication skills
  • Calm demeanor
The perfect candidate must also be willing to pitch in in other areas that are not exclusively technical.
Albertus Magnus High School
798 Route 304
Bardonia, NY 10954
(845) 623-8842
Fax: (845) 623-0009
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